Most Common 6 Technical Issues on Wix Websites and Ways to Fix Them

wix website

Starting an eCommerce business involves not only a solid business plan, but also a faultless web presence. Wix, with its user-friendly interface, has emerged as a popular platform for creating digital stores. However, navigating the digital landscape does not always go well. In this article, we’ll delve into the complexities of frequent technical failures on Wix and provide you with thorough methods to avoid them, ensuring smooth operations for your online store with expert Wix Development Services.

1. Live Site Errors:

Live site errors manifest in various forms, from compatibility issues across devices to elements appearing misplaced. To address them effectively:

  • Compatibility Across Devices: Test your website on different devices and browsers to identify discrepancies. Adjust settings and design elements accordingly within the Wix Editor.
  • Page Load Times: Optimise images and remove superfluous scripts to improve page load performance. Use Wix’s built-in optimisation tools, and consider upgrading to a faster hosting plan if needed.


2. Browser Compatibility Problems:

Browser compatibility issues can disrupt the uniformity of your website’s appearance across different platforms. Mitigate these issues by:

  • Enabling Cookies: Access browser settings and allow sites to save and read cookie data. This ensures seamless functionality, particularly for features relying on cookies.
  • Refreshing Page: To do a hard refresh, press Ctrl + F5 (Windows) or Command + R (Mac), which will remove cached data and reload the page with updated content.

3. Editor Issues:

Navigating the Wix Editor can occasionally lead to technical hiccups. Here’s how to troubleshoot:

  • Incognito Mode: Access the Wix Editor in incognito mode to rule out any conflicts caused by browser extensions or cached data.
  • Clear Cache and Cookies: Regularly clean your browser’s cache and cookies to avoid old data from disrupting the editing experience.
  • Disable Extensions: Temporarily disable browser extensions and plugins that may interfere with the Editor’s functionality.

4. Error 10104:

Error 10104, though cryptic, often stems from misconfigured system files or registry issues. Resolve it by:

  • Incognito Mode: Edit your website in incognito mode to bypass potential conflicts caused by cached data or browser settings.
  • Save Changes: Implement changes and save them within the Wix Editor. Ensure that all modifications are properly executed before saving.

5. 502 (Bad Gateway) Error:

This error indicates a communication breakdown between servers. Overcome it by:

  • Refreshing Page: Hard refresh the page to reload it and attempt accessing the URL again.
  • Network Troubleshooting: To rule out network issues, try a different network connection or temporarily disable antivirus software.

6. HTTP Status Codes 401, 403, 404, and 500:

These status codes denote various access and server-related issues. Here’s how to tackle them:

  • Verify URL: Ensure the correctness of the URL and attempt accessing it again.
  • Clear Cache: Clear browser cache and cookies to eliminate cached data discrepancies.
  • Contact Support: If the issue persists, contact Wix support for further assistance, providing detailed information about the encountered error.


Mastering Wix involves not just crafting visually stunning websites but also navigating through technical challenges adeptly. By understanding common errors and implementing the suggested solutions, you can ensure a seamless and uninterrupted online experience for your eCommerce venture. For those seeking assistance in creating a professional Wix website, it’s advisable to hire a Wix designer who can tailor the platform to your specific needs and preferences.

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