We believe in keeping things transparent and straightforward. Here’s everything you need to know about cancellations and refunds:
Cancellation Policy
At HGS Infotech, we follow a clear and practical approach:
- If you wish to cancel a service, please inform your account manager or contact our support team via email. A cancellation is considered valid only after confirmation from our team.
- Cancellation requests are accepted only if submitted within 12–24 hours of placing the order and only if work on the project has not yet started.
- Once the project has begun, cancellation may still be requested, but charges will apply based on the work already completed.
- We are not responsible for any third-party services involved in the project, such as hosting, domain registration, paid tools, or external content services.
Refund Policy
As our services involve time, planning, and expert execution, refunds are limited:
- We do not offer refunds once a project has started or services have been delivered.
- For advance payments, no refunds will be issued unless explicitly agreed upon in writing.
- In case of eligible cancellations (before work begins), a partial refund may be processed after deducting administrative and consultation costs.
Monthly / Ongoing Services
For services like SEO, PPC, and social media marketing:
- Payments are structured in cycles, allowing you to review performance before continuing.
- Cancellation must be requested before the next billing cycle begins.
- Once a billing cycle starts, it is non-refundable.
Results Disclaimer
We aim to deliver the best possible outcomes, but
- We do not guarantee specific rankings, traffic numbers, or business results
- Refunds cannot be claimed based on performance expectations or unmet targets, as results depend on multiple external factors
Need Help?
For any cancellation or refund-related queries, feel free to contact:
HGS Infotech
Email: info@hgsinfotech.com
Website: www.hgsinfotech.com
Address: F-126 Balaji Tower, 4th Floor, Phase 7, Industrial Area, Sahibzada Ajit Singh Nagar, Punjab 160055
